So, exactly what happens when you need to make claims on your single trip travel insurance policy?
First, the good news: according to the most recent statistics, only about 2% to 3% of claims are denied every year. So, chances are, you will most likely be able to claim your losses and expenses and, one hopes, claim them fully. Still, there is that 2% to 3% chance that you won’t. If you need to make claims for substantial amounts, especially if it involves continuing medical care, this can be a big problem, and worse, wipe you out in terms of finances.
How can you increase your chances of making sure your claim is approved, preferably in its entirety? Let us examine the reasons they get disapproved and what you can do to ensure it isn’t something that will happen to you.
Make sure all the information on all your forms is correct and complete
Inaccurate information – a wrong year of birth, even a missing middle initial – can cause problems when it comes to making claims on your single trip travel insurance. But nothing can cause more problems than not fully disclosing health issues with the insurer.
For instance, if you have a pre-existing condition, such as hypertension or a heart condition that was not disclosed, you may not be able to claim emergency medical expenses on your trip – even if that was for a sudden bout of stomach flu.
Always check the inclusions on your policy
Another one of the most common reasons for denial of claims, whether it’s for single trip travel insurance or annual cover, is that simply, the expenses being claimed are for events that aren’t covered. The time to check what’s included in your coverage is before you need it, so always make sure you read your policy carefully before signing. If you’re getting it through a travel agent, make sure it is sufficiently explained, and if you’re getting it online, be sure to read through it carefully. Make comparisons before you buy, and remember, the least expensive isn’t always the best option.
Always get pre-approval prior to medical treatment
One of the most important things to remember is the assistance phone number for your insurers. This is often a toll-free number marked in big bold type on the envelope your policy is in- some even provide bookmarks and stickers you can put alongside your tickets so you can find them easily. Should you need to get medical treatment or service, this is the number to call so you can be directed to a pre-approved facility or doctor. You’ll then be assured of easy reimbursement- or in some cases, not need to outlay any cash.
Always get receipts and other documented proof of your expenses
Whether you have single trip travel insurance or annual cover, remember this: documentation, documentation, documentation! In case of hospitalisation, you will need to ask for an itemised list of materials and services, as well as addresses and phone numbers for confirmation, to ensure easy reimbursement.